FAQ

How long does it take for my order to be dispatched?

We aim to dispatch orders on the same day when placed by 2.30pm weekdays. Orders made after that time, and on weekends and public holidays will be dispatched on the next business day.

How long does shipping take?

Once dispatched, most orders are shipped overnight. Allow extra time for orders to rural addresses. Larger orders, especially to South Island rural addresses, may take 3-5 days.

How much does shipping cost?

We charge $8.95 for shipping to urban addresses and $13.95 for rural addresses. This is for any number of puzzles.

Where do you ship from?

All of our products are stocked and shipped from our Hamilton warehouse. We do not drop ship any products.

Can I shop in person?

Yes! We are based at Sweet Pea Parties in central Hamilton, where we have a store within a store. You'll find a selection of approx 500 puzzles from our range available to purchase. Unfortunately we cannot provide access to our warehouse for browsing, but you are welcome to request a puzzle and staff will retrieve it for you. We recommend using our Click & Collect service if you want to order a specific puzzle.

Find us at 70 Rostrevor Street (cnr of Harwood Street) in the Hamilton CBD. There is free parking outside the store.

Do you have a Loyalty program?

Yes, we have our Puzzle Pieces Rewards program which offers discount on puzzles and free shipping.

Do you ship internationally?

No, we currently only ship to New Zealand addresses.

Why doesn't my Puzzle Pieces rewards discount code work at check-out?

Most likely it's because you're ordering 3 or more puzzles and the Bundle & Save 10% discount has been applied automatically. Puzzle Pieces rewards discounts cannot be combined with other discounts; however will still be valid for a future order. Please contact us if you have any queries.

A puzzle is showing as Out of Stock - when will it be back in?

We re-order puzzles monthly, so if we're out of stock it's usually because the NZ distributor is also out of stock. Some distributors only order a couple of times a year, so there can be a long delay restocking puzzles. Please contact us and we can give you an ETA. We also recommend using our Wishlist feature - you'll receive an email once a puzzle is back in stock. 

I've seen a puzzle you don't stock. Can you order it in for me?

Possibly - please contact us and we will check with our distributor. In the case of new releases from our current brands, we may already have the puzzle on order and can let you know when it is due to arrive. If it's a brand we don't currently stock, let us know and we can have a look at adding the brand to our range.